Returns (In Store Customers)
- Returns are accepted within 14 days from date of purchase for exchange or store credit only
- All items being returned must be unworn, unwashed, with tags still attached
- Non-returnable items: sale items, special orders, preorders, presales, holiday & seasonal items (after the date of the holiday)
- Exceptions to this policy will be made on a case-by-case basis in cases of defective or damaged items only
Returns (Online Customers) - Please initiate a return request on your online Village Child Account under Orders.
- Returns are accepted within 14 days from date of delivery for store credit only. Store Credit will be issued via an emailed gift card.
- Please note, return shipping cost is the responsibility of the customer. Village Child will send a prepaid return label and the shipping charge will be deducted from the final store credit amount.
- All items being returned must be unworn, unwashed, with tags still attached
- Non-returnable items: sale items, special orders, preorders, presales, holiday & seasonal items (after the date of the holiday)
- Exceptions to this policy will be made on a case-by-case basis in cases of defective or damaged items only
- Returns must be in the possession of Village Child within 7 days of your approved return & issuance of return label. Eligibility for store credit is void if item is not received within 7 days.
- Please include a note in your return package with your order number and email address for store credit.
- Once received and inspected, a Village Child Gift Card will be issued via email for the cost of the item less the cost of return shipping.